Telephone Communication COMP 9454
Online
Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy, and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.
Hours and Fees
Hours
18
Fee
$304.02, includes a non-refundable materials fee of $170
Upcoming Sections
14 Dec 2026 – 14 Mar 2027
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$304.02, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
8 Feb 2027 – 9 May 2027
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$304.02, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
12 Apr 2027 – 11 Jul 2027
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$304.02, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
14 Jun 2027 – 12 Sep 2027
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$304.02, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
9 Aug 2027 – 14 Nov 2027
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$304.02, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
Past Sections
12 Oct 2026 – 10 Jan 2027
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$304.02, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you.
CRN is Closed
- Contact Information
- Contact Department:
- Construction, Technology & Trades Department
- Email:
- cetechnology@georgebrown.ca
- Phone:
- 416-415-5000, ext. 4861
- Office Location(s):
- Casa Loma Campus, 160 Kendal Ave., Building C (CLC), Room C426
Read about our textbooks policy, and remember that the Continuing Education attendance policy and closure dates differ from those for full-time college programs.